In today’s era of rapid digital transformation, research and education networks (NRENs) must orchestrate technology, processes, and people to keep critical infrastructures and services humming. Our goal is to apply the right technologies, build resilient architectures, focus on processes, and shift to adaptable service models that meet rapidly changing user expectations. This ongoing challenge demands courage and endurance; the human factor plays a crucial role: continuous learning, a purpose‑driven culture, and psychological safety help sustain performance. This session presents inspiring case studies showing how a harmonious blend of automation, human‑centred design, and resilient engineering creates true service excellence for all.
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