Wisdom and Strategy
From NORDUnet
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While change is constant and informed change is vital, we cannot look to the future without understanding our past and our present. In this session we will delve into three core subjects for NRENs: ITSM, Network Architecture and Strategic Design. Our speakers from Switch, Jisc and Sikt will share their wisdom & experience and explain how it has helped their present and future, and how it can help you too!
Chair: Brian Nisbet (HEAnet)
It's ITSM, Jim, But Not as We Know it: De-siloing an NREN with service management.
It's 2025. Switch is 38 years old. Teams have grown with a lot of autonomy, unique processes, and tools. While this structure basically works, delivering across boundaries is hard as complexity expands and the need for clearly demonstrated compliance increases. IT Service Management is not a topic to set pulses racing with excitement yet it became a surprising useful approach to build bridges across the organisation.
This is a story about throwing away a formal project to focus on grassroots engagement, organisational design principles and new ITSM tooling and processes to glue Switch together.
Speakers: Ann Harding (SWITCH), Andrey Cunha (SWITCH)
It's 2025. Switch is 38 years old. Teams have grown with a lot of autonomy, unique processes, and tools. While this structure basically works, delivering across boundaries is hard as complexity expands and the need for clearly demonstrated compliance increases. IT Service Management is not a topic to set pulses racing with excitement yet it became a surprising useful approach to build bridges across the organisation.
This is a story about throwing away a formal project to focus on grassroots engagement, organisational design principles and new ITSM tooling and processes to glue Switch together.
Speakers: Ann Harding (SWITCH), Andrey Cunha (SWITCH)
What’s in the head of a network architect?
What do you need to think about when building and operating a research and education network? This will be a quick jaunt through some of the many factors that make up a network architecture, and how it fits into the environment that we operate in, from the fibre in the ground to the services we offer our customers and the regulatory environment we have to work in, both now and perhaps a bit of speculation where it might be in five years’ time.
Speaker: Rob Evans (Jisc)
What do you need to think about when building and operating a research and education network? This will be a quick jaunt through some of the many factors that make up a network architecture, and how it fits into the environment that we operate in, from the fibre in the ground to the services we offer our customers and the regulatory environment we have to work in, both now and perhaps a bit of speculation where it might be in five years’ time.
Speaker: Rob Evans (Jisc)
The Role of Strategic Design in Shaping Feide's Future
The talk showcases how NRENs can enhance their effectiveness by integrating their technical expertise with other disciplines. We provide a concrete example with Feide, the Norwegian identity federation, illustrating how the application of design principles and expertise contributed to the creation of its product strategy. This cross-disciplinary approach can offer valuable insights and potential strategies for NRENs as they navigate their own future challenges. From our presentation, we hope the audience will take away:
1. An understanding of how inclusive work with customers and partners in developing a product strategy can help stakeholders see the bigger picture and contribute to a more holistic approach to problem-solving.
2. An appreciation of the essential role that product strategy plays in creating shared understanding of collective value creation goals, thereby fostering unity and collaboration.
3. An insight into how a robust product strategy forms a solid foundation for effective goal-setting (OKR) and prioritization in daily operations, streamlining processes, and enhancing productivity.
Speakers: Ann Kristin Forshaug (Sikt), Hildegunn Vada (Sikt)
The talk showcases how NRENs can enhance their effectiveness by integrating their technical expertise with other disciplines. We provide a concrete example with Feide, the Norwegian identity federation, illustrating how the application of design principles and expertise contributed to the creation of its product strategy. This cross-disciplinary approach can offer valuable insights and potential strategies for NRENs as they navigate their own future challenges. From our presentation, we hope the audience will take away:
1. An understanding of how inclusive work with customers and partners in developing a product strategy can help stakeholders see the bigger picture and contribute to a more holistic approach to problem-solving.
2. An appreciation of the essential role that product strategy plays in creating shared understanding of collective value creation goals, thereby fostering unity and collaboration.
3. An insight into how a robust product strategy forms a solid foundation for effective goal-setting (OKR) and prioritization in daily operations, streamlining processes, and enhancing productivity.
Speakers: Ann Kristin Forshaug (Sikt), Hildegunn Vada (Sikt)
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